Shipping Information
1. Shipping Time
We offer free shipping for all orders. Orders are typically processed within 1-2 business days. Once your order is shipped, it will generally arrive within 1-2 business days, depending on your location.
2. Shipping Costs
- Free Shipping: We offer free shipping on all orders. No minimum purchase required.
3. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order through the carrier’s website. If you have any trouble tracking your order, please use the "Contact Us" page to reach out, and we will assist you.
4. Packaging
We take great care in packaging your items to ensure they arrive safely. All orders will be securely packaged to prevent any damage during transit. If you receive your order with any visible damage to the packaging, please contact us immediately, and we will resolve the issue within 12 hours.
5. Delivery Issues
If there are any issues with your delivery (e.g., delays, missing packages), please reach out to us within 12 hours of the issue. We will do our best to resolve the problem as quickly as possible.
6. Order Processing
Orders are processed and shipped Monday to Friday, excluding public holidays. Orders placed on weekends or holidays will be processed the following business day.
7. Change of Shipping Address
If you need to change the shipping address for your order, please contact us immediately through the "Contact Us" page. We can update your shipping address as long as the order has not yet been shipped. Once an order has been shipped, we cannot make any changes to the address.
8. Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after they have been delivered to the shipping address. However, if you believe your package is lost or stolen, please contact us, and we will assist you in resolving the issue within 12 hours.
9. Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to us using the "Contact Us" page. We’re here to help!